Herts Connected is the official community messaging system used by Hertfordshire Constabulary and Neighbourhood Watch to keep residents informed, engaged, and safe.
Launched in April 2024, Herts Connected replaces the previous OWL (Online Watch Link) system. It provides a free, interactive messaging service that allows you to receive timely updates on:
Local crime alerts tailored to your neighbourhood
Warnings about scams, fraud, and doorstep crime
Notifications about police and Neighbourhood Watch events
Community safety tips and advice from trusted sources
Note: While the system is designed for regular updates, the frequency and consistency of messages can vary depending on the engagement of local police and coordinators.
Due to data protection regulations, your details were not automatically transferred from the previous OWL system. To continue receiving messages from the police and Neighbourhood Watch, you must register on the new platform.
Registering is quick, free, and secure:
Visit: www.hertsconnected.co.uk
Enter your details: Provide your name, address, and email. Other questions are optional.
Choose message preferences: Select how you want to receive messages (email is the primary method).
Select information providers: It’s crucial to tick both “Police” and “Neighbourhood Watch” to ensure you receive relevant alerts.
Verification: You’ll receive a one-time verification code to confirm your registration.
Please note: SMS messaging is not generally available due to cost constraints. Only in exceptional circumstances, and for a select group, is SMS used. Therefore, email remains the primary communication method.
With the transition to Herts Connected, some roles have been updated:
Street Coordinators are now referred to as Scheme Coordinators.
Ward Coordinators retain their title, but within the system, all coordinators are categorized under “Area”.
If you’re an existing coordinator or interested in becoming one:
Scheme Coordinators: Ensure your scheme is accurately represented. When setting up a scheme:
Use clear naming conventions (e.g., “Oak Rd, AL1 – Nos. 2–44”).
Define boundaries precisely, considering street layouts and rear gardens.
Area Coordinators: Confirm your role and permissions within the new system. If you wish to continue, please reach out to your District Coordinator.
We are preparing online training sessions for all Scheme and Area Coordinators. These sessions will cover:
Navigating and utilizing the Herts Connected system
Managing and promoting your scheme
Effective communication strategies with neighbours
Collaborating with local policing teams
Dates and details will be announced soon. Stay tuned!
If you have questions or need support with registering or volunteering:
Contact your local District Coordinator
Email us via the Contact Page
By joining Herts Connected, you’re contributing to a safer, more connected community—one message at a time.